The Massachusetts Department of Transportation [MassDOT] announced on Tuesday, June 1, that many of the initiatives it initiated at the Registry of Motor Vehicles [RMV] in response to the COVID-19 pandemic will continue after Massachusetts lifted restrictions.
RMV customers will continue to be served by appointments only at open Service Centers, while face covering requirements remain for unvaccinated customers.
Other policies that continue include dedicated hours each Wednesday continue to be reserved for senior citizens, suspension hearing by phone, learner’s permit tests online and state vehicle use for road tests.
All individuals in a vehicle during a road test must wear a mask.
AAA, an RMV partner for many transactions, continues serving its member by appointment.
RMV Initiatives Remaining in Place as of June 1:
- Appointments for in-person transactions at open customer service locations will continue, and customers must wear a face covering for an in-person transaction if unvaccinated.
- Senior hours for customers 65 years of age and older on Wednesdays at specific locations will continue.
- Road tests conducted using state vehicles only. Road test sponsors required to be in the road test vehicle beginning on Tuesday, June 15. Everyone in a road test vehicle must wear a face covering regardless of vaccination status.
- Registration Drop Off Centers for drop off and pick up service for vehicle transactions will continue.
- Online learner’s permit exams will continue and customers must still make an in-person appointment for the application process.
- Suspension hearings by telephone will continue.
