Attorney General Andrea Joy Campbell and RMV Registrar Colleen Ogilvie are warning Massachusetts residents about fraudulent third-parties, websites, and scams related to obtaining driver’s licenses under the Work and Family Mobility Act (WFMA). They advise individuals to use only the official Massachusetts Registry of Motor Vehicles (RMV) website or visit an official RMV location in person for license-related services.
The WFMA removes the requirement that customers provide proof of lawful presence for a Standard driver’s license.
AG Campbell says her office is committed to protecting vulnerable individuals from fraud while efficiently implementing the law.
The officials advise customers they should be cautious of unofficial websites and mimic sites offering similar services but not affiliated with the RMV.
Registrar Ogilvie emphasizes that customers should not pay anyone for an RMV appointment and should use the official Mass.Gov/RMV website for transactions to protect personal and financial information.
Customers can use the following helpful hints to make sure they are using the website for the Massachusetts Registry of Motor Vehicles:
- Massachusetts uses the abbreviation “RMV.” Any website using the phrase “Department of Motor Vehicles” or “DMV” should be avoided.
- Make sure the Commonwealth’s seal is located somewhere on the page. This will help ensure that it is an official government website.
- Always read the fine print. If a website says “for-profit” or “privately owned” it is not the RMV website.
- The Registry will never charge a customer to check the status of a license, registration, or title. If the site requires payment to access this information, it is not the RMV website.
- At Mass.Gov/RMV, a customer will never be charged to access Registry forms and information, but unofficial sites may charge for this service. Their information may not be accurate.
- The Registry never charges for address changes. If a customer uses an unofficial site, the change may not go through.
The Registry does not charge for certain services like checking license status or address changes, and customers should be cautious of unofficial sites that may provide inaccurate information or charge for services. Concerns about scams can be reported to the Office of Consumer Affairs and Business Regulation or the AG’s Office.
For updates and information, customers can follow the RMV on Twitter. The AG’s Office handles consumer complaints and offers mediation services to resolve disputes with businesses. Individualsc an file complaints on the AG’s website.
